Liberty Patio | For all your outdoor needs
 
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FAQs

Product Questions

Most of our standalone BBQs come with rain covers, with the exception of the Liberty Spitfire Pro, Masport Charcoal, Napoleon NK22CK-L Charcoal Kettle, TravelQ Pro285 and TravelQ TQ285X. Covers can be purchased for these BBQs separately. If in doubt, do contact us for a list of covers that will fit these particular models.

Unless otherwise stated, 1-4 Burner BBQs use 12.7kg LPG tanks, while BBQs with 5 burners and above use the 11.3kg LPG tanks. The free gas regulator that we provide work best with esso/mobil tanks.

Yes, it is. If you’re leaving it on the floor instead of on the ground, you might find that some rust stains coming out from under the tank (don’t worry, it’s all superficial). In order to protect your floors, place a wheeled pot mover underneath the tank. These can be found at plant nurseries.


Pre Sales Questions

We are based in Singapore.

Yes, you can visit our showroom. Please call us at +65 6779 0500 to fix an appointment. Contact us today!

Simply go to the product and add to cart. Then check out the cart.

We accept all credit cards. We use Paypal as the payment gateway.

All our prices are in Singapore Dollar and we accept payment in Singapore Dollars.

No. For a confirmed order, you need to make payment first via credit card.



Shipping & Returns

We will fulfill the order within 7 working days. We will call you first to arrange for delivery. Delivery times are between 10am – 5.30pm on weekdays, and before 12pm on weekends. We also deliver before 12pm on selected public holidays. There are no delivery slots for CNY between 6-10 Feb 2016. Deliveries will resume on 11 Feb 2016.

At the present moment, we only deliver to Singapore addresses.

Delivery fees within Singapore is at a flat rate of S$10. For orders above $250, delivery within Singapore is free

Exchanges are only possible if the product is not used or opened in any way.

We do provide refunds on unused products. However, we will not refund the delivery costs which will be deducted from your credit card payment.

For items that can be sent back to us via mail or courier or in person, we will not charge a delivery fee and you will receive a full refund (unfortunately we will not cover your postage for the returned items). However, for items that have to be collected from delivery address, a delivery fee of $120 will be deducted from the refund amount before being credited back to you.



After Sales Questions

Please email us at ask@libertypatio.com or call us at +65 6779 0500 (Monday – Friday, 9am – 5.30pm. Closed on Public Holidays)

With the exception of Napoleon Grills which have a five year limited warranty, all grills have a warranty of ONE year from date of purchase.

Please email us at ask@libertypatio.com or call us at +65 6779 0500 (Monday – Friday, 9am – 5.30pm. Closed on Public Holidays)